Our flagship St. Charles Way branch is happy to welcome Fay Pharo-Frank as its new manager. Fay joined York Traditions Bank in September with 15 years of banking experience. She was most recently employed at PNC Bank as manager of their South Queen Street office. Fay’s focus on customer service perfectly aligns with our Core Values. She immediately jumped in as a member of our Walk-A-Mile-in-Her-Shoes and Halloween Parade teams. Pharo-Frank is a graduate of Elizabethtown College and is involved in the Women’s Business Center Organization, York Young Professionals, York Academy, YWCA’s Racial Justice Committee, and is an Ambassador for the York County Economic Alliance.
“Fay is a best-in-class community banker dedicated to building meaningful relationships with her customers and the community,” said Brad Willow, Managing Director of Personal and Signature Banking. “She has a real passion and a true commitment for the community she serves.”
“I have wanted to work at York Traditions Bank from the moment I realized how different it is than other banks,” remarked Pharo-Frank. “In my career as a banker, I have come to understand that customers are the lifeblood of what we do. True customer service is about building and expanding relationships — having conversations, helping them, and being an active partner in their future successes. Being an open and inclusive member of our diverse community is incredibly important to me, and I cannot think of a better place where my values align to bring success to all members of our community.”