FAQs

York Traditions Bank is open for business, but we have altered our operations to protect the safety of our associates and our customers. For example, we are limiting our branch lobby functions until we have determined it is safe to resume normal operations. We will be adhering to the latest public health guidance in making that determination. In the meantime, we encourage you to use our online banking, mobile banking or telephone banking services to conduct your banking business. If you need to conduct a specific transaction such as a loan closing, please contact your relationship manager. For the most up-to-date information, you can check our website and follow us on Facebook, Twitter, LinkedIn or Instagram.

The safest place for your money is in the bank. It’s FDIC-insured and it’s convenient. York Traditions Bank’s regulators regularly examine the bank to make sure we have detailed, tested disaster recovery procedures and business resumption plans in place.

At https://www.fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage.

Our ATM network is up and running at all branches, including our Downtown York branch which does not have a drive-thru. Customers may withdraw cash from their checking accounts using their ATM debit cards at any of our ATM locations. For your convenience, York Traditions Bank is part of the MoneyPass network. Since each and every MoneyPass ATM is surcharge-free, you won’t have to worry about paying a fee to York Traditions Bank or any other bank in the MoneyPass network in order to access your money. Find the nearest MoneyPass ATM here.

Nothing is more important than the health and safety of our associates and our customers. We continue to follow the latest guidelines from the CDC in all of our facilities. This includes expanded cleaning of our public areas and work spaces, expanded use of hand sanitizer, and social distancing. In addition, we have asked many of our staff to work from home to limit their exposure risk and further protect our customers.

We are still receiving and crediting direct deposits to customer accounts, such as social security and payroll.

Items kept in your safe deposit box are not insured by the bank or the FDIC. You are responsible for insuring the contents of the safe deposit box, for example through your homeowner’s policy. For information on how to access your safe deposit box during our temporary branch lobby closure, please contact the branch where your safe deposit box is located.

You can send wire transfers to friends and relatives. Please visit our wire transfers page in our Banking For You section for more information.

York Traditions Bank remains open and ready to serve our customers. As of March 18, our services are temporarily restricted to drive-thru transactions only. Please visit our branches M-F, 9 a.m. to 6 p.m. and Saturdays, 9 a.m. to 12 p.m. Our downtown York location is currently closed because it does not have a drive-thru.

In difficult circumstances, York Traditions Bank may need to temporarily limit operations to protect the health of our employees and customers. This may include closing a lobby, converting to drive-thru only services, or encouraging customers to use ATMs or digital channels to access our services.
Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.

This video from the FDIC will explain more regarding deposit insurance.

The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Consumers are encouraged to continue to conduct transactions as you normally would. Credit and debit cards and other payment systems will operate as normal.

Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea, but cash is also subject to loss or could make you a target for theft. York Traditions Bank will continue to ensure that our customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC insured funds.

At https://www.fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage.

The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.

If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30 a.m.- 5 p.m. Monday-Friday.
If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

If you have additional questions, please call our client care team at 717-747-2600.

Customers with questions can contact the FDIC toll-free at 1-877-ASK-FDIC or 1-877-275-3342 or TDD 800-925-4618. This hotline operates from 8 a.m. to 8 p.m. Eastern Time Monday through Friday and 9 a.m. to 5 p.m. on Saturday and Sunday. Please note the FDIC does not have access to your specific bank account information. Additional information can be found online at https://www.fdic.gov/COVID-19/index.html.

Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it is a reputable organization. In addition, you should be cautious about online solicitations. Be on guard against impostors who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent.

If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a “fraud alert” on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:

• Equifax: 1-800-525-6285; www.equifax.com/;
  P.O. Box 740241, Atlanta, GA 30374- 0241
• Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com/;
  P.O. Box 9554, Allen, TX 75013
• TransUnion: 1-888-909-8872; www.transunion.com/;
  Fraud Victim Assistance Department, P.O. Box 2000, Chester, PA 19016

You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file.

Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit.

In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or on the Internet at www.identitytheft.gov/.

As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.

These tips will help you begin to re-establish your financial records. You should call the bank office first if you are trying to conduct business in person to make sure they have not temporarily closed or restricted lobby access due to COVID-19.

• Replace your driver’s license or state identification (ID) card.
  A driver’s license and a state ID card for non-drivers are the most commonly used IDs for proof of identity. These documents should be replaced as soon as possible. Contact the Department of Motor Vehicles in the appropriate state.
• Replace your Social Security card.
  The Social Security Administration’s (SSA) card replacement process requires another form of identification, such as a driver’s license. For more information, call 1-800-772- 1213 (TTY 1-800-325-0778) or go to www.SSA.gov and click on “Get Or Replace A Social Security Card.” The website also provides information about Social Security benefit payments at www.socialsecurity.gov/emergency.
• Consider replacing other documents that may serve as proof of identity, such as:
  • Passport
  • Employer ID card
  • School ID card
  • Military ID card
  • Marriage or divorce record
  • Adoption record
  • Health insurance card (not a Medicare card)
  • Life insurance policy
• Replace your credit cards, debit cards, and checks and inquire about your safe deposit box.
  Contact York Traditions Bank at 717-747-2600. We will walk you through the steps of replacing your cards, checks, and financial records.

If there are unauthorized charges on your debit card, please contact York Traditions Bank immediately at 717-747-2600. For additional information, please visit our Ways to Report a Lost or Stolen Card web page.

York Traditions Bank is currently accepting applications for the Paycheck Protection Program. If you are interested in applying, please visit this page of our website or reach out to a Business Services Partner for more information.

All small businesses with 500 or fewer employees that retain their employees for eight weeks are eligible — including nonprofits, self‑employed individuals, sole proprietorships, and independent contractors. Some exceptions exist for businesses with more than 500 employees. To learn more, please visit the SBA’s website.

These loans provide up to 8 weeks of your payroll and benefits costs, plus an additional 25%. There’s a $10 million maximum, and payroll costs are capped at $100,000 annualized for each employee. To learn more, please visit the SBA’s website.

For loans made before June 5, 2020, terms are 1% fixed rate with a 2‑year term; however, borrowers and lenders may mutually agree to extend the maturity of such loans to 5 years. For loans made on or after June 5, the maturity is 5 years. There are no prepayment penalties or fees, and no collateral or personal guarantees are required. All payments are deferred to the date which SBA remits the forgiveness amount to the lender.  Borrowers who do not apply for forgiveness will have 10 months from the program’s expiration to begin making payments.

To learn more, please visit the SBA’s website.

If you submit to your lender a loan forgiveness application within 10 months after the end of your loan forgiveness covered period (the period earlier of (a) 24 weeks after loan issuance or (b) December 31, 2020, you will not have to make any payments of principal or interest on your loan before the date on which SBA remits the loan forgiveness amount on your loan to your lender (or notifies your lender that no loan forgiveness is allowed). Interest continues to accrue during the deferment period.

These SBA loans will be fully forgiven if all employees are retained or quickly rehired, and the funds are used for payroll, mortgage interest, rent, and utilities. At least 60% of the funds must be used for payroll.

If a borrower uses less than 60%, they may receive partial loan forgiveness.

To learn more, please visit the SBA’s website.

The application period ends June 30 or until the available funds are depleted.

The application period for small business and sole proprietors opened on April 3, 2020.  The application period for independent contractors and self‑employed individuals began on April 10, 2020. The government funded the program with $349 billion, which was quickly depleted, but they re-funded the program and resumed accepting applications on April 27, 2020.

To learn more, please visit the SBA’s website. or contact one of our Business Services Partners.

You have until December 31, 2020, to restore your full-time employment and salary levels for any changes made between February 15, 2020, and April 26, 2020.

To learn more, please visit the SBA’s website.

Borrowers may apply for other SBA financial assistance, including Economic Injury Disaster Loans, provided there is no duplication in the uses of funds. For example, if a borrower uses its PPP loan to pay the salary of certain employees in the covered period, they cannot use a different SBA loan to cover those same costs.

However, obtaining a loan under the Paycheck Protection Program makes a business ineligible for specific other relief, such as the payroll tax relief that is otherwise available under the CARES Act. We suggest you consult with your attorney and/or CPA to determine the best option for your needs.

To learn more, please visit the SBA’s website.

Details of the Paycheck Protection Program are subject to change. For additional resources, visit the SBA website at https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program-ppp.

You can find a helpful list of required documents on page 2 of our Payroll Protection Program Application Packet, available here. To learn more, please visit the SBA’s website.

If you are a seasonal employer, you may elect to provide the required information for the period of February 15, 2019, through June 30, 2019.  A seasonal employer may alternatively elect to use the average total monthly payments for payroll during any consecutive twelve week period between May 1, 2019 and September 15, 2019.  If you are a new business, give the above information for the period of January 1, 2020, through February 29, 2020.

To learn more, please visit the SBA’s website.

Forgiveness is based on the employer maintaining or quickly rehiring employees, maintaining salary levels.  Forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease. The loan will be fully forgiven if 60% of the funds are used for payroll costs, and the remaining 40% are used on interest on mortgages, rent, and utilities.

For loans made before June 5, 2020, the remaining loan balance has a maturity of 2 years and an interest rate of 1%. Loans made on or after June 5, 2020 will have a maturity date of 5 years.

NOTE: We expect further guidance from the SBA on all aspects of the Paycheck Protection Program, particularly the loan forgiveness process.  We will be updating our website as we receive that guidance.

The loan forgiveness covered period (the period earlier of (a) 24 weeks after loan issuance or (b) December 31, 2020, loan begins on the same as the PPP Loan Disbursement Date.

Since the forgiveness calculation is based on expenses paid, the borrower will be able to utilize the excess funds to reduce the remaining, unforgiven PPP loan balance.

For the period earlier of (a) 24 weeks after loan issuance or (b) December 31, 2020 immediately following the date of loan disbursement (the “covered period”) borrowers should provide:

1. Copies of payroll and payroll tax reports filed with the IRS (including Forms 941, 940, state income and unemployment tax filing reports).  Gross wages including PTO (which might include vacation, sick, and other PTO) should be reflected.
2. Documentation reflecting the health insurance premiums paid by the company under a group health plan including owners of the company.  Copies of the monthly invoices should suffice.
3. Documentation of all retirement plan funding by the employer. Copies of workpapers, schedules and remittances to the retirement plan administrator should be available.
4. Copies of all lease agreements for real estate and tangible personal property should be presented along with proof of payment.
5. Copies of all statement of interest paid on debt obligations incurred prior to February 15, 2020 indicating payment amounts and proof of payment.
6. Copies of cancelled checks, statements or other evidence of utilities paid.

NOTE: Borrowers will be required to certify that the amount of their forgiveness request is “true and correct.”

The borrower will submit its request for forgiveness to the bank who will have 60 days from then to forward the request to the SBA (York Traditions Bank expects to submit borrower requests that include all supporting information to the SBA within days of receiving a complete package). The SBA will have 90 days from the bank’s submission to come to a decision.

NOTE:  We expect further guidance from the SBA on all aspects of the Paycheck Protection Program, particularly the loan forgiveness process. We will be updating our website as we receive that guidance.

Yes. York Traditions Bank highly recommends that you consult with your CPA or accountant over the course of the eight-week period as you are preparing your request for Paycheck Protection Program loan forgiveness.

Although you may choose to open a separate deposit account for your PPP loan proceeds, it is not required. Even if you choose to do so, you must still provide the documentation necessary to support your forgiveness request.

No, the spirit of the loan forgiveness aspect of this program is that it be used to assist with expenses during the covered period.

An eligible nonpayroll cost must be paid during the Covered Period or incurred during the Covered Period and paid on or before the next regular billing date, even if the billing date is after the Covered Period. Eligible nonpayroll costs cannot exceed 40% of the total forgiveness amount. Count nonpayroll costs that were both paid and incurred only once.

Utilities include electric, natural gas, telephone services, internet services, and wireless services, and waste pick-up. Any such expenses paid for utility service contracts in effect before February 15, 2020 may be included in the forgiveness calculation.

Only interest on mortgage obligations on real or personal property incurred before February 15, 2020 may be included in the loan forgiveness calculation.

Final information on this subject is still forthcoming.

Borrowers are generally eligible for forgiveness for the payroll costs paid and payroll costs incurred during the Covered Period (or Alternative Payroll Covered Period). Payroll costs are considered paid on the day that paychecks are distributed or the Borrower originates an ACH credit transaction. Payroll costs are considered incurred on the day that the employee’s pay is earned. Payroll costs incurred but not paid during the Borrower’s last pay period of the Covered Period (or Alternative Payroll Covered Period) are eligible for forgiveness if paid on or before the next regular payroll date. Otherwise, payroll costs must be paid during the Covered Period (or Alternative Payroll Covered Period). For each individual employee, the total amount of cash compensation eligible for forgiveness may not exceed an annual salary of $100,000, as prorated for the covered period. Count payroll costs that were both paid and incurred only once.

NOTE: We expect further guidance from the SBA on all aspects of the Paycheck Protection Program, particularly the loan forgiveness process.  We will be updating our website as we receive that guidance

• Salary, wages, and tips, up to $100,000 of annualized pay per employee (for eight weeks, a maximum of $15,385 per individual), as well as covered benefits for employees (but not owners), including health care expenses, retirement contributions, and state taxes imposed on employee payroll paid by the employer (such as unemployment insurance premiums)
• For self-employed individuals: owner compensation replacement, calculated based on 2019 net profit as described in Paragraph 1.b. above, with forgiveness of such amounts limited to eight weeks’ worth (8/52) of 2019 net profit.

Yes, the following are not to be included in the forgiveness calculation:

1. Any compensation of an employee whose principal place of residence is outside of the United States;
2. The compensation of an individual employee in excess of an annual salary of $100,000, prorated as necessary;
3. Federal employment taxes imposed or withheld between February 15, 2020 and June 30, 2020, including the employee’s and employer’s share of FICA (Federal Insurance Contributions Act) and Railroad Retirement Act taxes, and income taxes required to be withheld from employees; and
4. Qualified sick and family leave wages for which a credit is allowed under sections 7001 and 7003 of the Families First Coronavirus Response Act (Public Law 116–127)

According to the most recent update from the SBA, if you as the Borrower made a good-faith, written offer to rehire an employee during the Covered Period which was rejected by the employee, there will not be any reduction in the loan forgiveness.

Additionally, if any employees who, during the Covered Period (a) were fired for cause, (b) voluntarily resigned, or (c) voluntarily requested and received a reduction of their hours, these cases do not reduce the Borrower’s loan forgiveness.

Copies of documentation regarding any employee job offers and refusals, firings for cause, voluntary resignations, and written requests by any employee for reductions in work schedule should be provided to the lender.

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To get started, you’ll need to Enroll in Online Banking. Read and agree to the terms and conditions, complete the enrollment form, and you’ll be banking online in no time at all.

With Online Banking, you can view all your York Traditions Bank accounts, as well as loans.

Account information is updated in real-time, offering you the most current information available.

York Traditions Bank uses the latest Internet security available, including secure communications (SSL), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.

If Online Banking has been inactive for a period of time, Online Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.

Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply if using Same Day/Next Day Bill Payment feature.)

Bill pay can only be used with a checking account.

Yes.

We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.

Yes, you can transfer funds between any of your York Traditions Bank accounts.

No extra software is necessary. You can access your York Traditions Bank accounts from almost any PC that has Internet access.

Yes, Online Banking works with any Internet Service Provider.

Yes, you can access your accounts from almost any PC.

York Traditions Mobile Banking allows you to:

• View account balances
• View transaction history
• View check images
• Transfer funds
• Pay bills
• Receive text alerts

Yes. All you need is a phone with text messaging. You can receive account alerts and send a text to view account balance or transaction history.

SMS Text Banking messages are not encrypted and there is no application time out. If your phone or device is lost or stolen, you should deactivate the service. Unless the service is deactivated, it may be possible for another person in possession of the phone to view any text messages stored on the device, and see information such as account balances and recent history.

See instructions above under “Enroll Now!”

During enrollment, you are given the option of providing “nicknames” for your accounts. Choosing an appropriate nickname is especially important if you use the SMS text service for York Traditions Mobile Banking, because your HIST inquiries use the nickname. It’s also included in the account history message returned by the financial institution.

For this reason, the nickname should be as short as possible. There is a maximum of ten characters, and fewer than five is recommended if you plan to use the SMS text service.

An SMS text message can contain only 160 characters total. Using as few as possible in your account nickname helps ensure that your account information will fit into a single message.

Any phone with text messaging capabilities can take advantage of York Traditions Mobile Banking.

Yes, York Traditions Mobile Banking uses the same multilayer security as your desktop computer.

No non-public personal data is sent to or stored on the mobile banking devices and sensitive information is not available even if someone else gains access to the device. However, you should help protect your personal information by keeping the following guidelines in mind:

1. SMS Text banking uses the phone number associated with your device for authentication. If the device is lost or stolen, you should deactivate your SMS Text banking service immediately. If the service remains active, another person in possession of the phone can use your SMS Text banking service to see account balances and transaction history.
2. Do not store text messages from SMS Text banking. They could be read by another person, and may contain information such as our contact SMS Text number and your account nicknames that would allow another person to access your SMS Text banking.
3. Do not store your online banking password in the device browser. Storing the password would potentially allow another person to follow the bookmark and log in. Quit out of the browser after each Internet banking session to erase session information and keep an unauthorized person from using the “back” browser function to re-enter your online banking.

Yes. You can add phones, change services or cancel at any time from the York Traditions Mobile Banking setup screen.

If you have an iPhone®, iPad®, or Android™ smartphone or tablet, simply download the application. Then, log in and click Deposits. You’ll key in the amount of the deposit, and take a picture of the front and back of the check. York Traditions Bank requires that you endorse the back of the check with “For Mobile Deposit Only to York Traditions Bank” under your signature. After uploading the images, you’ll receive a confirmation that the deposit is Pending.

Most personal and business U.S. checks can be processed through Mobile Deposit. Checks from Canada and other foreign countries, food stamps, savings bonds and poor image quality checks must be deposited traditionally. York Traditions Bank’s per check limit is $2,500. The daily deposit limit is $5,000.

Mobile Deposit is very secure. It features multiple layers of security, giving your account and check data the highest level of safety available.

You can transmit mobile deposits to your York Traditions Bank personal checking, savings, or money market accounts 24-hours a day, 7-days a week including weekends and holidays, with the exception of our routine maintenance downtime.

Checks transmitted before 4 pm on a business day will be deposited after 6pm the same day. Checks transmitted after 4 pm any day will be deposited after 6pm the following business day.

York Traditions Bank suggests that you store your original checks for a minimum of 7 days prior to being destroyed. At the very least, keep the paper check until you confirm that the status of your deposit has been changed from Pending to Accepted within your Deposit History. (See previous question for when the deposit should post to your account.)

The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. Also, Beginning July 1, 2018, the Federal Reserve requires all mobile deposit endorsements to contain the name of the institution to which the deposit is being made. This will prevent a check from being inadvertently deposited more than once to multiple institutions. When submitting a mobile check deposit, you must endorse the back of each check with your signature and “For Mobile Deposit Only to York Traditions Bank” or the deposit will be rejected.

The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you’ll be asked to retake the photo.

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you’ve added. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar. Pay as many bills as you want at the same time from the Payment Center.

After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.

• Pending Payments: Provide a quick summary of the payments that have not yet been processed.
• Recent Payments: Provide a list of bills that have been paid in the past 45 days.

You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant. If you can’t find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past 24 months, including electronic bills and the bills that you pay automatically.

We use several methods to ensure that your information is secure.

• SSL — Secure Sockets Layer ensures that your connection and information are secure from outside inspection.
• Encryption — 128-bit encryption makes your information unreadable as it passes over the Internet.
• Automatic Sign Out — Automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks.

For best performance, we recommend you use one of the following supported browsers:

• Firefox 48+ (Windows, Mac)
• Chrome 49+ (Windows, Mac)
• Safari 7+ (Mac)
• Internet Explorer 11+ (Windows)
• Edge (Windows)

While other browsers may work, these supported browsers provide the highest level of security, accuracy, and functionality. We also recommend that you enable JavaScript in your browser as is required for certain features to function properly.

Yes, we’ve incorporated several enhancements based on priorities one and two of the World Wide Web Consortium’s Web Content Accessibility Guidelines. These enhancements aim to make our bill pay solution more accessible to assistive technology users.

The following features may help you navigate more easily:

• Skip to Main Content Links — These links allow you to skip the page banner and the redundant navigation links and go directly to the main page content.
• Link Titles — If a link opens a new window, you are alerted in the link title. Most of the links have descriptive labels, but we provide additional information in the link title if necessary. For this reason, we recommend that you set your screen reader to read the link title attributes.
• Table Summaries — Whenever information is presented in a table format, we provide a brief description of the contents.
• Font Sizes — The fonts can be resized without significantly changing the layout of a page.

Yes. If you’ve added more than one account in Bill Pay, you can easily transfer money between the accounts. Go to Transfer Money and select the option to transfer money.

The Transfer Date is the date that the money is withdrawn from the From account. Transfers are typically deposited in your To account on the transfer date. Transfers may be delayed three business days depending on the transfer amount or five business days depending on the selected From account. Your transfer limits are determined based on information that we received from the consumer credit reporting agency that verified your information when you enrolled.

The calendar shows the earliest available date you can make a transfer.

Limits for how much money you can transfer between accounts are established based on information you provided during enrollment. If you try to transfer an amount that is higher than your limits, a message informs you how much money you can transfer.

If the transfer has not been processed, cancel the transfer. Once the transfer is canceled, schedule a new transfer to the correct account. If you’ve transferred the wrong amount, you can cancel the transfer if it has not been processed and reschedule it with the correct amount.

If you have a problem with a transfer that has been processed, you can send us a transfer inquiry from the Transfer Detail page. Our customer service will attempt to resolve the problem on your behalf.

The automatic transfer of a specified amount of money from one account to another based on a schedule that you set up. For example, you may want to set up a repeating transfer schedule to automatically transfer $500 from your money market account to a checking account at the end of each month.

Quick Facts About Repeating Transfer Schedules.

You need to make three decisions that determine the frequency and duration of the transfers:

• When do you want to schedule the first transfer?
• How often do you want to transfer the money?
• When do you want to stop scheduling the transfers?

When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.

When you schedule a repeating transfer for the same To and From accounts as an existing reminder you’ve set up, the reminder is removed. If e-mail notification options are available when you set up the repeating transfer, you can select those options to receive e-mail about your transfer.

A chip card — also called a smart card or an EMV card — is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions. These cards, already in use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

Yes. Chip cards add an additional layer of security to the safeguards that already protect cards. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit a card or to use it fraudulently for in-store purchases.

The chip contains information about a your account and the card expiration date. It also generates a unique code for every transaction when used with a chip-enabled terminal at the point of sale.

Yes. Chip cards can be used virtually anywhere this brand of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, you will insert your card during the transaction. You will still be able to ‘swipe’ your card to make a payment if a merchant has a regular terminal. You will need a PIN to be able to make a transaction at an ATM.

Start the payment process by swiping your card. If the merchant’s terminal is chip-enabled, you will be prompted to insert your card.

1. Insert the card, face up and chip end into the chip-enabled terminal.
2. Leave the card in the terminal during the entire transaction.
3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

If the terminal is not chip-enabled, the transaction will process as it normally does from the initial swipe.

For merchants without chip-enabled terminals, you will ‘swipe’ your card through the terminal, as was previously done.

You can use your current card until you receive a new chip card. At that time, you should activate the new chip card and start using it. You should destroy your old card by cutting it up or shredding it.

Yes. You still need to sign the back of your card.

Yes. There is no change to that process. Chip cards can be used to make these purchases the same way as you currently make them.

Yes. For ATM transactions, insert your card into the terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released. Then remove your card and any money you may have withdrawn.

You may be asked to provide your signature or enter your PIN to complete a transaction when using your card. You will need to use your PIN at ATMs and it might be required at some unattended card terminals such as fuel pumps and payment kiosks.

• Report a lost or stolen card promptly by calling the toll-free number listed on the back of your card. If you can’t access that number, call 717-741-1770.
• Replaced cards will be issued with new account numbers.
• Remember to update any automatic payments with your new card number.

While chip cards won’t prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

No. Chip cards contain no tracking information.

You can expect to receive a replacement debit card with chip enabled technology in the mail by the end of the first quarter of 2017. Once received, activate your new card as soon as possible to take advantage of the enhanced security features. Once activated, your magnetic stripe card will no longer work.

To report a lost or stolen personal credit card, please call 1-800-558-3424.

If you already have a credit card with us, you can check on your purchases and pay your credit card bill online by clicking here.

Please find the credit card product you are interested in on our website and click on the “Frequently Asked Questions” link at the bottom of the page.

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank².

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

² Must have a bank account in the U.S. to use Zelle.

You can send money to friends, family, and others you trust².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

² Must have a bank account in the U.S. to use Zelle.

You can send, request, or receive money with Zelle.

1. To get started, log into York Traditions Bank’s online banking or mobile app, navigate to Bill Pay and select “Send Money with Zelle^®”. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle.
2. To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes¹.
3. To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”³.
4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes¹.

If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select York Traditions Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle should only be used to send money to friends, family and others you trust.

Neither York Traditions Bank nor Zelle offers a protection program for any authorized payments made with Zelle — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

² Must have a bank account in the U.S. to use Zelle.

It’s easy — Zelle is already available within York Traditions Bank’s mobile banking app and online banking within Bill Pay! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle through your online banking Bill Pay account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared — those stay with York Traditions Bank).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies York Traditions Bank of the incoming payment. York Traditions Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call customer services at 717-741-1770 so we can help you.

Scheduled and recurring payments are features provided by York Traditions Bank in our online banking and mobile banking app and are not features of Zelle. Please contact customer services with any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Money sent with Zelle is typically available to an enrolled recipient within minutes¹.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes¹.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact customer services at 717-741-1770.

¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for York Traditions Bank. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither York Traditions Bank nor Zelle offers a protection program for any authorized payments made with Zelle — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team (717-741-1770) and ask them to move your email address or U.S. mobile phone number to York Traditions Bank so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your York Traditions Bank account so you can start sending and receiving money with Zelle through the York Traditions Bank mobile banking app and online banking. Please call York Traditions Bank’s customer support toll-free at 717-741-1770 for help.

Traditions Mortgage has a wide variety of mortgage products. Our Mortgage Service Partners are known for helping their clients achieve their homeowner goals regardless of the economic environment. To begin the application process with Traditions Mortgage, please contact someone on our Mortgage Team or Apply Online.

An inspection is not the same as an appraisal, although both are used to protect you, the buyer, from hidden issues with the property that may arise at a later date. A home/property inspection is not required in the state of Pennsylvania, but Traditions Mortgage will order an appraisal, or a valuation of the property. If you are purchasing a property, ask your agent if a home inspection is necessary, depending on the home’s age or condition.

The state of Pennsylvania does not require a buyer to have a real estate attorney present at closing. If you feel more comfortable having an attorney review the contract and other paperwork, you may hire and pay for the attorney.

Locking in a rate means to set the rate. In working with your Mortgage Service Partner, you will be given a range of rates and points to choose from. They will help you make the most sense of the rate structures, keeping your mortgage goals in mind. A Floating rate is a rate that has not been set. It is still subject to market conditions and will fluctuate until locked in.

No. You can pay off your residential mortgage loan at any time.

Yes, Homeowner’s Insurance will be required in order to close a mortgage loan. This policy protects both the homeowner and the mortgage lender in case the home incurs a loss or is destroyed. The cost for a Homeowner’s Insurance Policy often depends on what it would cost to replace the home and which additional endorsements or riders are attached to the policy.

Private Mortgage Insurance (PMI) is required on a conventional loan if the loan to value is greater than 80%. Traditions Mortgage will secure the PMI as protection against possible payment default. Homeowner’s Insurance is secured by you, the homeowner. It protects your home and it’s contents from damage or loss.

Private Mortgage Insurance (PMI) payments continue until the loan balance reaches 78% of the original loan amount. At this point in time, the PMI is automatically dropped on all loans except second homes and investment properties. With respect to an FHA loan, the Mortgage Insurance Premium is paid for the life of the loan if the term is a 30 year or a 15 year with a down payment of 3.5%.

Title insurance is a form of indemnity insurance which protects an owner’s or a lender’s financial interest in real property against loss due to title defects, liens or other matters.

Yes, Title Insurance is needed on any mortgage that is obtained through Traditions Mortgage. It is used to protect the borrower and the lender against any title defects, liens, or other matters. Lender’s Title Insurance is required and protects the lender up to the loan amount. The owner may choose to take take out additional insurance called Owner’s Title Insurance to cover the difference between the loan amount and the value of the property. Owner’s Title Insurance is optional.

Our Mortgage Team is more than happy to answer your specific questions. Contact us today!