FAQs

York Traditions Bank is open for business, but we have altered our operations to protect the safety of our associates and our customers. For example, we are limiting our branch lobby functions until we have determined it is safe to resume normal operations. We will be adhering to the latest public health guidance in making that determination. In the meantime, we encourage you to use our online banking, mobile banking or telephone banking services to conduct your banking business. If you need to conduct a specific transaction such as a loan closing, please contact your relationship manager. For the most up-to-date information, you can check our website and follow us on Facebook, Twitter, LinkedIn or Instagram.

The safest place for your money is in the bank. It’s FDIC-insured and it’s convenient. York Traditions Bank’s regulators regularly examine the bank to make sure we have detailed, tested disaster recovery procedures and business resumption plans in place.

At https://www.fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage.

Our ATM network is up and running at all branches, including our Downtown York branch which does not have a drive-thru. Customers may withdraw cash from their checking accounts using their ATM debit cards at any of our ATM locations. For your convenience, York Traditions Bank is part of the MoneyPass network. Since each and every MoneyPass ATM is surcharge-free, you won’t have to worry about paying a fee to York Traditions Bank or any other bank in the MoneyPass network in order to access your money. Find the nearest MoneyPass ATM here.

Nothing is more important than the health and safety of our associates and our customers. We continue to follow the latest guidelines from the CDC in all of our facilities. This includes expanded cleaning of our public areas and work spaces, expanded use of hand sanitizer, and social distancing. In addition, we have asked many of our staff to work from home to limit their exposure risk and further protect our customers.

We are still receiving and crediting direct deposits to customer accounts, such as social security and payroll.

Items kept in your safe deposit box are not insured by the bank or the FDIC. You are responsible for insuring the contents of the safe deposit box, for example through your homeowner’s policy. For information on how to access your safe deposit box during our temporary branch lobby closure, please contact the branch where your safe deposit box is located.

You can send wire transfers to friends and relatives. Please visit our wire transfers page in our Banking For You section for more information.

York Traditions Bank remains open and ready to serve our customers. As of March 18, our services are temporarily restricted to drive-thru transactions only. Please visit our branches M-F, 9 a.m. to 6 p.m. and Saturdays, 9 a.m. to 12 p.m. Our downtown York location is currently closed because it does not have a drive-thru.

In difficult circumstances, York Traditions Bank may need to temporarily limit operations to protect the health of our employees and customers. This may include closing a lobby, converting to drive-thru only services, or encouraging customers to use ATMs or digital channels to access our services.
Regardless of the bank’s operating conditions, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution will continue to be protected up to at least $250,000.

This video from the FDIC will explain more regarding deposit insurance.

The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Consumers are encouraged to continue to conduct transactions as you normally would. Credit and debit cards and other payment systems will operate as normal.

Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea, but cash is also subject to loss or could make you a target for theft. York Traditions Bank will continue to ensure that our customers have access to funds either directly or electronically, and inside an FDIC-insured bank, your funds are protected by the FDIC. Since 1933, no depositor has ever lost a penny of FDIC insured funds.

At https://www.fdic.gov/deposit/, the FDIC has a number of deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/. In addition, the FDIC website has a wide range of other links that can help you determine your deposit insurance coverage.

The FDIC also has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.

If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

Yes. The FDIC has a team of subject matter experts available to answer your questions. Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30 a.m.- 5 p.m. Monday-Friday.
If you prefer, you can also contact the FDIC in writing through our FDIC Deposit Insurance Form via the FDIC Information and Support Center at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/.

If you have additional questions, please call our client care team at 717-747-2600.

Customers with questions can contact the FDIC toll-free at 1-877-ASK-FDIC or 1-877-275-3342 or TDD 800-925-4618. This hotline operates from 8 a.m. to 8 p.m. Eastern Time Monday through Friday and 9 a.m. to 5 p.m. on Saturday and Sunday. Please note the FDIC does not have access to your specific bank account information. Additional information can be found online at https://www.fdic.gov/COVID-19/index.html.

Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it is a reputable organization. In addition, you should be cautious about online solicitations. Be on guard against impostors who contact you claiming to be government employees or volunteers and who ask for personal financial information or money. Reject offers to cash a check for someone in exchange for a fee, even if the bank makes the funds available to you right away, as it may later turn out that the check was fraudulent.

If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a “fraud alert” on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:

• Equifax: 1-800-525-6285; www.equifax.com/;
  P.O. Box 740241, Atlanta, GA 30374- 0241
• Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com/;
  P.O. Box 9554, Allen, TX 75013
• TransUnion: 1-888-909-8872; www.transunion.com/;
  Fraud Victim Assistance Department, P.O. Box 2000, Chester, PA 19016

You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file.

Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit.

In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or on the Internet at www.identitytheft.gov/.

As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.

These tips will help you begin to re-establish your financial records. You should call the bank office first if you are trying to conduct business in person to make sure they have not temporarily closed or restricted lobby access due to COVID-19.

• Replace your driver’s license or state identification (ID) card.
  A driver’s license and a state ID card for non-drivers are the most commonly used IDs for proof of identity. These documents should be replaced as soon as possible. Contact the Department of Motor Vehicles in the appropriate state.
• Replace your Social Security card.
  The Social Security Administration’s (SSA) card replacement process requires another form of identification, such as a driver’s license. For more information, call 1-800-772- 1213 (TTY 1-800-325-0778) or go to www.SSA.gov and click on “Get Or Replace A Social Security Card.” The website also provides information about Social Security benefit payments at www.socialsecurity.gov/emergency.
• Consider replacing other documents that may serve as proof of identity, such as:
  • Passport
  • Employer ID card
  • School ID card
  • Military ID card
  • Marriage or divorce record
  • Adoption record
  • Health insurance card (not a Medicare card)
  • Life insurance policy
• Replace your credit cards, debit cards, and checks and inquire about your safe deposit box.
  Contact York Traditions Bank at 717-747-2600. We will walk you through the steps of replacing your cards, checks, and financial records.

If there are unauthorized charges on your debit card, please contact York Traditions Bank immediately at 717-747-2600. For additional information, please visit our Ways to Report a Lost or Stolen Card web page.

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To get started, you’ll need to Enroll in Online Banking. Read and agree to the terms and conditions, complete the enrollment form, and you’ll be banking online in no time at all.

With Online Banking, you can view all your York Traditions Bank accounts, as well as loans.

Account information is updated in real-time, offering you the most current information available.

York Traditions Bank uses the latest Internet security available, including secure communications (SSL), firewalls, 128 bit encryption, and operating systems that have been designed to provide maximum security.

If Online Banking has been inactive for a period of time, Online Banking may automatically sign you off to prevent unauthorized use of your accounts, and to prevent others from viewing your information.

Yes. You can make payments to anyone in the United States from the utility company to the local babysitter. You may schedule payments to be made immediately or on a specified date in the future. You can even set up recurring payments so you do not have to worry about paying your regular bills. Recurring payments can be set up weekly, semi-monthly or monthly. Bill Pay eliminates the need for writing checks or addressing envelopes. More importantly, it saves you time and simplifies your busy life. (Fees may apply if using Same Day/Next Day Bill Payment feature.)

Bill pay can only be used with a checking account.

Yes.

We recommend that payments should be made at least five (5) business days in advance of the due date of the payee.

Yes, you can transfer funds between any of your York Traditions Bank accounts.

No extra software is necessary. You can access your York Traditions Bank accounts from almost any PC that has Internet access.

Yes, Online Banking works with any Internet Service Provider.

Yes, you can access your accounts from almost any PC.

York Traditions Mobile Banking allows you to:

• View account balances
• View transaction history
• View check images
• Transfer funds
• Pay bills
• Receive text alerts

Yes. All you need is a phone with text messaging. You can receive account alerts and send a text to view account balance or transaction history.

SMS Text Banking messages are not encrypted and there is no application time out. If your phone or device is lost or stolen, you should deactivate the service. Unless the service is deactivated, it may be possible for another person in possession of the phone to view any text messages stored on the device, and see information such as account balances and recent history.

See instructions above under “Enroll Now!”

During enrollment, you are given the option of providing “nicknames” for your accounts. Choosing an appropriate nickname is especially important if you use the SMS text service for York Traditions Mobile Banking, because your HIST inquiries use the nickname. It’s also included in the account history message returned by the financial institution.

For this reason, the nickname should be as short as possible. There is a maximum of ten characters, and fewer than five is recommended if you plan to use the SMS text service.

An SMS text message can contain only 160 characters total. Using as few as possible in your account nickname helps ensure that your account information will fit into a single message.

Any phone with text messaging capabilities can take advantage of York Traditions Mobile Banking.

Yes, York Traditions Mobile Banking uses the same multilayer security as your desktop computer.

No non-public personal data is sent to or stored on the mobile banking devices and sensitive information is not available even if someone else gains access to the device. However, you should help protect your personal information by keeping the following guidelines in mind:

1. SMS Text banking uses the phone number associated with your device for authentication. If the device is lost or stolen, you should deactivate your SMS Text banking service immediately. If the service remains active, another person in possession of the phone can use your SMS Text banking service to see account balances and transaction history.
2. Do not store text messages from SMS Text banking. They could be read by another person, and may contain information such as our contact SMS Text number and your account nicknames that would allow another person to access your SMS Text banking.
3. Do not store your online banking password in the device browser. Storing the password would potentially allow another person to follow the bookmark and log in. Quit out of the browser after each Internet banking session to erase session information and keep an unauthorized person from using the “back” browser function to re-enter your online banking.

Yes. You can add phones, change services or cancel at any time from the York Traditions Mobile Banking setup screen.

If you have an iPhone®, iPad®, or Android™ smartphone or tablet, simply download the application. Then, log in and click Deposits. You’ll key in the amount of the deposit, and take a picture of the front and back of the check. York Traditions Bank requires that you endorse the back of the check with “For Mobile Deposit Only to York Traditions Bank” under your signature. After uploading the images, you’ll receive a confirmation that the deposit is Pending.

Most personal and business U.S. checks can be processed through Mobile Deposit. Checks from Canada and other foreign countries, food stamps, savings bonds and poor image quality checks must be deposited traditionally. York Traditions Bank’s per check limit is $2,500. The daily deposit limit is $5,000.

Mobile Deposit is very secure. It features multiple layers of security, giving your account and check data the highest level of safety available.

You can transmit mobile deposits to your York Traditions Bank personal checking, savings, or money market accounts 24-hours a day, 7-days a week including weekends and holidays, with the exception of our routine maintenance downtime.

Checks transmitted before 4 pm on a business day will be deposited after 6pm the same day. Checks transmitted after 4 pm any day will be deposited after 6pm the following business day.

York Traditions Bank suggests that you store your original checks for a minimum of 7 days prior to being destroyed. At the very least, keep the paper check until you confirm that the status of your deposit has been changed from Pending to Accepted within your Deposit History. (See previous question for when the deposit should post to your account.)

The software has built-in duplicate detection tools that detect items already captured. If the software detects potential duplicate checks, an alert prompts you to make a decision about the items in question. Also, Beginning July 1, 2018, the Federal Reserve requires all mobile deposit endorsements to contain the name of the institution to which the deposit is being made. This will prevent a check from being inadvertently deposited more than once to multiple institutions. When submitting a mobile check deposit, you must endorse the back of each check with your signature and “For Mobile Deposit Only to York Traditions Bank” or the deposit will be rejected.

The software has an Image Quality Assessment (IQA) tool that automatically identifies problems with the check image. If a problem is detected, you’ll be asked to retake the photo.

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills. After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you’ve added. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar. Pay as many bills as you want at the same time from the Payment Center.

After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.

• Pending Payments: Provide a quick summary of the payments that have not yet been processed.
• Recent Payments: Provide a list of bills that have been paid in the past 45 days.

You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant. If you can’t find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past 24 months, including electronic bills and the bills that you pay automatically.

We use several methods to ensure that your information is secure.

• SSL — Secure Sockets Layer ensures that your connection and information are secure from outside inspection.
• Encryption — 128-bit encryption makes your information unreadable as it passes over the Internet.
• Automatic Sign Out — Automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks.

For best performance, we recommend you use one of the following supported browsers:

• Firefox 48+ (Windows, Mac)
• Chrome 49+ (Windows, Mac)
• Safari 7+ (Mac)
• Internet Explorer 11+ (Windows)
• Edge (Windows)

While other browsers may work, these supported browsers provide the highest level of security, accuracy, and functionality. We also recommend that you enable JavaScript in your browser as is required for certain features to function properly.

Yes, we’ve incorporated several enhancements based on priorities one and two of the World Wide Web Consortium’s Web Content Accessibility Guidelines. These enhancements aim to make our bill pay solution more accessible to assistive technology users.

The following features may help you navigate more easily:

• Skip to Main Content Links — These links allow you to skip the page banner and the redundant navigation links and go directly to the main page content.
• Link Titles — If a link opens a new window, you are alerted in the link title. Most of the links have descriptive labels, but we provide additional information in the link title if necessary. For this reason, we recommend that you set your screen reader to read the link title attributes.
• Table Summaries — Whenever information is presented in a table format, we provide a brief description of the contents.
• Font Sizes — The fonts can be resized without significantly changing the layout of a page.

Yes. If you’ve added more than one account in Bill Pay, you can easily transfer money between the accounts. Go to Transfer Money and select the option to transfer money.

The Transfer Date is the date that the money is withdrawn from the From account. Transfers are typically deposited in your To account on the transfer date. Transfers may be delayed three business days depending on the transfer amount or five business days depending on the selected From account. Your transfer limits are determined based on information that we received from the consumer credit reporting agency that verified your information when you enrolled.

The calendar shows the earliest available date you can make a transfer.

Limits for how much money you can transfer between accounts are established based on information you provided during enrollment. If you try to transfer an amount that is higher than your limits, a message informs you how much money you can transfer.

If the transfer has not been processed, cancel the transfer. Once the transfer is canceled, schedule a new transfer to the correct account. If you’ve transferred the wrong amount, you can cancel the transfer if it has not been processed and reschedule it with the correct amount.

If you have a problem with a transfer that has been processed, you can send us a transfer inquiry from the Transfer Detail page. Our customer service will attempt to resolve the problem on your behalf.

The automatic transfer of a specified amount of money from one account to another based on a schedule that you set up. For example, you may want to set up a repeating transfer schedule to automatically transfer $500 from your money market account to a checking account at the end of each month.

Quick Facts About Repeating Transfer Schedules.

You need to make three decisions that determine the frequency and duration of the transfers:

• When do you want to schedule the first transfer?
• How often do you want to transfer the money?
• When do you want to stop scheduling the transfers?

When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.

When you schedule a repeating transfer for the same To and From accounts as an existing reminder you’ve set up, the reminder is removed. If e-mail notification options are available when you set up the repeating transfer, you can select those options to receive e-mail about your transfer.

The recipient will receive a payment notification either by email or a text message depending on how you chose to send the money.

Email address: The recipient will receive an email with instructions on how to direct the payment into their checking or savings account.

Mobile number: The recipient will receive a text message with instructions on how to direct the payment into their checking or savings account. If the recipient doesn’t act in 3 days, they will receive a text message reminder to act on the payment notification. Message and Data charges from your telecommunications provider may apply.

U.S. Bank account information (routing and account number): The money will be deposited into the recipient’s bank account. You may choose to notify the recipient by sending an email message.

Funds may be available in the recipient’s checking or savings account as early as one business day from the date they accept the funds. The recipient will receive a confirmation email with the date the funds will be in their account.

Payment can be directed to a checking, savings, or money market account held at a U.S. financial institution.

Yes. The recipient has 10 days from the date of the payment notification to provide checking or savings account information. After 10 days, if the funds have not been accepted, the payment expires and the funds are returned to the sender.

Yes. Popmoney was created with your financial security in mind. Popmoney is built on the industry’s leading online money movement platform and utilizes superior risk management and fraud protection services. This is the same online money movement platform used by thousands of financial institutions, including many of the nation’s top banks.

A chip card — also called a smart card or an EMV card — is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions. These cards, already in use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

Yes. Chip cards add an additional layer of security to the safeguards that already protect cards. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit a card or to use it fraudulently for in-store purchases.

The chip contains information about a your account and the card expiration date. It also generates a unique code for every transaction when used with a chip-enabled terminal at the point of sale.

Yes. Chip cards can be used virtually anywhere this brand of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, you will insert your card during the transaction. You will still be able to ‘swipe’ your card to make a payment if a merchant has a regular terminal. You will need a PIN to be able to make a transaction at an ATM.

Start the payment process by swiping your card. If the merchant’s terminal is chip-enabled, you will be prompted to insert your card.

1. Insert the card, face up and chip end into the chip-enabled terminal.
2. Leave the card in the terminal during the entire transaction.
3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

If the terminal is not chip-enabled, the transaction will process as it normally does from the initial swipe.

For merchants without chip-enabled terminals, you will ‘swipe’ your card through the terminal, as was previously done.

You can use your current card until you receive a new chip card. At that time, you should activate the new chip card and start using it. You should destroy your old card by cutting it up or shredding it.

Yes. You still need to sign the back of your card.

Yes. There is no change to that process. Chip cards can be used to make these purchases the same way as you currently make them.

Yes. For ATM transactions, insert your card into the terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released. Then remove your card and any money you may have withdrawn.

You may be asked to provide your signature or enter your PIN to complete a transaction when using your card. You will need to use your PIN at ATMs and it might be required at some unattended card terminals such as fuel pumps and payment kiosks.

• Report a lost or stolen card promptly by calling the toll-free number listed on the back of your card. If you can’t access that number, call 717-741-1770.
• Replaced cards will be issued with new account numbers.
• Remember to update any automatic payments with your new card number.

While chip cards won’t prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

No. Chip cards contain no tracking information.

You can expect to receive a replacement debit card with chip enabled technology in the mail by the end of the first quarter of 2017. Once received, activate your new card as soon as possible to take advantage of the enhanced security features. Once activated, your magnetic stripe card will no longer work.

To report a lost or stolen personal credit card, please call 1-800-558-3424.

If you already have a credit card with us, you can check on your purchases and pay your credit card bill online by clicking here.

Please find the credit card product you are interested in on our website and click on the “Frequently Asked Questions” link at the bottom of the page.

Traditions Mortgage has a wide variety of mortgage products. Our Mortgage Service Partners are known for helping their clients achieve their homeowner goals regardless of the economic environment. To begin the application process with Traditions Mortgage, please contact someone on our Mortgage Team or Apply Online.

An inspection is not the same as an appraisal, although both are used to protect you, the buyer, from hidden issues with the property that may arise at a later date. A home/property inspection is not required in the state of Pennsylvania, but Traditions Mortgage will order an appraisal, or a valuation of the property. If you are purchasing a property, ask your agent if a home inspection is necessary, depending on the home’s age or condition.

The state of Pennsylvania does not require a buyer to have a real estate attorney present at closing. If you feel more comfortable having an attorney review the contract and other paperwork, you may hire and pay for the attorney.

Locking in a rate means to set the rate. In working with your Mortgage Service Partner, you will be given a range of rates and points to choose from. They will help you make the most sense of the rate structures, keeping your mortgage goals in mind. A Floating rate is a rate that has not been set. It is still subject to market conditions and will fluctuate until locked in.

No. You can pay off your residential mortgage loan at any time.

Yes, Homeowner’s Insurance will be required in order to close a mortgage loan. This policy protects both the homeowner and the mortgage lender in case the home incurs a loss or is destroyed. The cost for a Homeowner’s Insurance Policy often depends on what it would cost to replace the home and which additional endorsements or riders are attached to the policy.

Private Mortgage Insurance (PMI) is required on a conventional loan if the loan to value is greater than 80%. Traditions Mortgage will secure the PMI as protection against possible payment default. Homeowner’s Insurance is secured by you, the homeowner. It protects your home and it’s contents from damage or loss.

Private Mortgage Insurance (PMI) payments continue until the loan balance reaches 78% of the original loan amount. At this point in time, the PMI is automatically dropped on all loans except second homes and investment properties. With respect to an FHA loan, the Mortgage Insurance Premium is paid for the life of the loan if the term is a 30 year or a 15 year with a down payment of 3.5%.

Title insurance is a form of indemnity insurance which protects an owner’s or a lender’s financial interest in real property against loss due to title defects, liens or other matters.

Yes, Title Insurance is needed on any mortgage that is obtained through Traditions Mortgage. It is used to protect the borrower and the lender against any title defects, liens, or other matters. Lender’s Title Insurance is required and protects the lender up to the loan amount. The owner may choose to take take out additional insurance called Owner’s Title Insurance to cover the difference between the loan amount and the value of the property. Owner’s Title Insurance is optional.

Our Mortgage Team is more than happy to answer your specific questions. Contact us today!